FREQUENTLY ASKED QUESTIONS
You can return the product up to 30 days after receiving it.
Items you wish to return must not be worn or washed. Of course, you can try the products to see if they meet or meet your expectations, but if you intend to return them, make sure that the items do not pick up unpleasant odors. We check all returned clothes for stains and odors.
Be sure to pack the products with their original labels and in the original packaging. Fill in the enclosed return form and put it in the box with the products you want to return.
When we receive your package in the nap warehouse, our goal is to process it within 2-3 working days. Depending on your original payment method, it will take 1-3 business days for the refund to arrive in your bank account or credit card account. Please note: during SALES, this processing time may take longer than stated above.
When you return your items to the Denistar store, it takes 1-3 business days, depending on your original payment method, before you see that your money has been returned to your bank or credit card account.